How to Rectify QuickBooks Payroll Error PS032 or PS077

How to Rectify QuickBooks Payroll Error PS032 or PS077?

In some situations, while we are updating the payroll services we encountered a problem. Any error related to PSxxxx is related to Payroll error. There is a technical issue indicating that error has occurred and it needs to be resolved immediately in order to continue the process of the task allotted by the user to the software like updation of tax table. This is issue is basically QuickBooks error PS032 or PS077.

Generally there are two codes for the same type of error, but it is displayed differently on the QuickBooks screen. If any of the codes displays with warning message, stating, ‘[PS032] QuickBooks cannot read your Payroll Setup files, Note the message number at the beginning of this message, and click help for troubleshooting tips to resolve this problem.’ The Error PS032 is related to payroll updating.


Another message displayed by the error PS077 is a warning message, stating, ‘[PS077] When downloading payroll updates. A user has not registered QuickBooks software or the company file is damaged or corrupted.’ This error is related to Payroll tax table updation. In this case, table may get downloaded but it won’t work as expected by the user.


The blog tells about the error, why it is caused, signs of disruption in functionality and what can we do to overcome this error.

What happens when the QuickBooks error PS032 or PS077 occurs? (Symptoms)

When an error encounters a system it shows some symbol that this error is present and it’s the responsibility of user to identify it. Let’s look at the signs which shows the Error PS032 or PS077:-

  • Payroll process won’t work.
  • We can’t access the company files.
  • System gets slows down and some glitches are there.
  • Tables get downloaded but we can’t perform task on them.
  • Payroll system won’t get updated.
  • We can’t update employees information in the company system.
  • Warning messages gets pop-up when we try to update the service.
  • System won’t responds to action of the user, which is freezing.
  • We can’t update the tax information and due to non – compliance with tax regulations, the user gets penalty charges.
  • Business operations gets disturbed as record of sale, purchase, employees, investments, capital and invoices, have to be maintained.

You may also read: How to Fix QuickBooks Error 15276?

Causes of QuickBooks Error PS032 or PS077

From the above signs, the user will know the computer has encountered an error. If the user has recognized these errors, he should find out reason for the error occurred. Here are the list of reasons for the Error PS032 or PS077:-

  • Invalid subscription or expired subscription of QuickBooks Payroll software won’t able to update the essential required to run the services, until he pays for the plan.
  • Invalid service key or if the service key entered incorrect, we won’t be able to access the company files as well as the software services.
  • When version of QuickBooks Payroll software is outdated.
  • Company file is corrupted or damaged, or due to bad internet connection the software is not able to access the files.
  • Tax table is not updated according to current tax regulations.
  • When the invoice data doesn’t get updated or at out of date and are unavailable.
  • The user is not registered on QuickBooks or multiple account problems.

Read this also: Troubleshoot QuickBooks Online Dependent System Error

Preventive measures before updating payroll

  • Check you are registered user.
  • Check if user is accessing has active subscription for the QuickBooks Payroll services and the product key is valid.
  • Also check if service or product key entered is correct and active with subscription plan.
  • Make sure software updates to latest version 
  • Make sure internet connection is stable.
  • Tax tables are updated correctly and task could be perform.
  • Check is payroll system is updated.
  • No corrupted or damaged files, if there either scan or repair or replace them.
  • Always back-up the data.

Check this also: Fixing Potential Data Issues in QuickBooks Desktop

Resolving steps for Error PS032 or PS077

1: Corrupted or Damaged tax table files

  • Download and install QuickBooks latest version from the Inuit website. Also download latest version of tax tables.
  • Go to help menu and update.
  • Lastly you can reset QuickBooks update.
  • Go to Utilities and then choose verify data.
  • A system configuration utility dialog box will open. 
  • Now perform clean uninstall.
  • At last, update the tax table.

2: Repair corrupted files by scanning the company files of QuickBooks software

  • Search for corrupted files
  • Either replace with .old or repair them with QuickBooks Tool Hub, if possible.

Related topic: How to Troubleshoot QuickBooks Banking Error 179?

3: If the billing data is not updated, make sure you have correct data to be entered.

  • Whenever you enter new Information check if it is correct before entering.
  • You can also note QuickBooks license number by pressing F2.
  • Save the license number where you can and click ok.

4: Rename the CPS folder, by pressing Windows+E.

  • Select the option and navigate to drive C.
  • When you don’t find program, open program files folder.
  • Now open QuickBooks Desktop folder and also go to components and then payroll folder.
  • Right click on CPS folder and rename.
  • After name also type ‘ CPSOLD’.
  • Now open QuickBooks and make new CPS folder.
  • At last download latest tax table.

Check this related blog: Fix Missing Employee in QuickBooks Desktop Payroll

5: Add a new user account

  • Press windows key and then go to settings.
  • In other users choose add someone else to the pc.
  • Select I don’t have this person sign- in information 
  • Now choose add a user without a Microsoft account.
  • Give a name to account, then finish.
  • In account type , select administrator, then ok.

6: Use QuickBooks Tool hub

  • Select installation issues tab.
  • Next select QuickBooks Install Diagnostic Tool, it will scan according to the file.
  • Reboot and check the system.

You may also check: Procedure to Merge list Entries in QuickBooks Desktop

7: Change the name of QuickBooks software files.

  • Rename QBWUSER.ini and EntitlementDataStore.emcl and add .old as file extension.
  • In QuickBooks access company files and make duplicate of these files. Save in local folder.
  • Try to open file, if it gets open you have resolved error.

Let’s Conclude!

From the above article, we can conclude that why PS032 and PS077 are messing errors, which needs to be quickly resolved. It is because there is error while payroll updation (Error PS032) and Payroll tax table updation (Error PS077) both are required for smooth functioning of QuickBooks Payroll operations. The user should take care if he encounters with any error by recognising the symptoms and learning the causes related to that. If still you are facing the problem , take help of QuickBooks Support experts at our dedicated helpline +1-844-926-4607. They will help you in no time and your business won’t get harmed. 

Recommended to read:

How to Troubleshoot Backup Company File issues in QuickBooks Desktop?

Set up Folder and Windows Access Permissions to Share Company Files

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